Terms

Booking, price and your rights

Each offer identifies the seller, organiser or intermediary, contact details, included services, dates, total price, payment dates and applicable product terms. KiteActive: Schans 12A, Lemmer, Netherlands, registration 72054670; info@kiteactive.com. For separate StayActive rooms, the accommodation supplier identified before booking is your contracting party; Active intermediates and remains responsible for its own errors. Partner terms are available before booking and do not reduce statutory rights against an organiser.

A non-binding enquiry is not a paid booking. For direct bookings you accept the offer using a clear payment button. Keep your confirmation and enclosed terms. Later changes do not alter existing agreements. Optional extras require your selection; requesting an extra is not a confirmed purchase.

Foreseeable mandatory charges are included in the total. Other unavoidable charges are disclosed in advance with their calculation and recipient. Deposits count towards the total. Late payment triggers a notice and an opportunity to remedy; non-payment does not automatically cancel a booking. We do not charge twice for performance and the same cancellation loss.

Contact the address in your booking for changes, cancellation or complaints. We acknowledge receipt and assess the request under the agreed product policy and applicable law. Refunds owed on cancellation are made within 14 days, or sooner where legally required. Vouchers are optional. Statutory warranty, liability and consumer rights remain; insurance does not replace our responsibility.

StayActive / Paje Estate

Paje Estate, Paje, Zanzibar, Tanzania; pajeestate@gmail.com. Active intermediates separate room bookings. The contracting party’s full identity and room conditions must be available before a paid booking. The StayActive name alone does not change the contracting party.

Flexible: 20% on booking, 80% no later than 30 days before arrival; later bookings are paid in full. Free cancellation up to and including the displayed 30-day deadline, including refund of the deposit. After that, up to and including the 14-day deadline: at most 20%; then up to and including the 7-day deadline: at most 50%; afterwards, for no-show or early departure: at most 100% of the cancelled room/nights. Used nights are not counted again as cancellation loss.

Fixed: only when explicitly offered, more than 30 days before arrival, with 10% off the comparable Flexible room price. Separate levies and extras are not discounted. Full payment upfront; no voluntary right to free cancellation or changes. Cancellation may cost up to 100% of the discounted booking price. Mandatory refunds for non-performance or other statutory grounds remain available.

For both rates, relevant savings and net re-letting proceeds reduce justified losses. Cancellation charges never exceed those losses or the applicable cap; we explain the calculation. Deadlines are at 00:00 local time, respectively 30, 14 and 7 calendar days before the arrival date. Your booking shows these deadlines in Africa/Dar_es_Salaam. Cancel via pajeestate@gmail.com; receipt time counts, not our processing time.

Check-in, check-out, occupancy, deposits and house rules appear in the offer. Tell us about late arrival; remaining nights are not released without assessment. We respond proportionately to disturbance. Lack of wind does not entitle a room-only guest to free cancellation; promised accommodation must still be delivered. If we cannot deliver, we discuss a suitable alternative or the refund owed. There is no blanket exclusion for injury, unsafe facilities or staff errors. Applicable law and jurisdiction follow the relevant rules, including mandatory consumer protection.

Travel insurance and Sportzeker

We recommend suitable travel and cancellation insurance. Sportzeker is an option to consider; you may choose another provider. Check residence, destination, trip length, kitesurfing/lessons, medical costs, rescue and repatriation. Equipment rental, liability and cancellation are not automatically covered. Travel insurance does not replace any mandatory local inbound policy.

A click or enquiry does not confirm cover. Only the insurer confirms the policy and start date. Insurance is not automatically included or selected. For a paid referral we disclose that we may receive compensation. Without a separately confirmed insurance offer, we do not sell insurance with this booking.

Privacy, photos and videos

Accepting terms does not give blanket consent for marketing, health data or images. Recognisable promotional images require separate voluntary consent identifying the organisation, purpose, channels and duration. Own website/social channels, paid advertising and a private gallery are separate purposes. No selection means no consent; refusal does not affect price or participation.

The lead booker does not automatically consent for other adults. Appropriate representation applies to minors. Consent does not automatically cover partners or all Active brands. Withdraw through the booking contact; we stop new use and handle removal/anonymisation under applicable law. Legally required investigation or retention needs its own basis. Obtain permission where required before sharing recognisable images of others. The privacy notice explains data processing.